Billing Terms

Last Updated: 30/07/2025

At Donrams.com, operated by Medianext Ad Limited, we are committed to providing a seamless and transparent shopping experience. This Payment and Pricing Policy outlines our approach to order processing, pricing, payments, and international shipping costs for our Shopify store using Shopify Payments. For questions, contact us at support@donrams.com.

1. Order Restrictions

We reserve the right to refuse or cancel any order at our discretion, in line with the Consumer Rights Act 2015. This may include limiting or cancelling quantities purchased per individual, household, or order. Restrictions may apply to orders using the same customer account, payment method, or billing/shipping address.

If we modify or cancel an order, we will make reasonable efforts to notify you via the email or billing address/phone number provided at checkout. We may decline orders suspected to be placed by dealers, resellers, or distributors to ensure fair access for individual customers.

2. Accuracy of Transaction Information

To ensure smooth transactions and effective communication, you must provide current, accurate, and complete purchase and account information, including:

  • Email address.
  • Billing and shipping addresses.
  • Payment details (e.g., credit card number and expiration date).

You are responsible for promptly updating your account details via your Shopify account or by contacting support@donrams.com. Inaccurate information may result in delays or order cancellations, as required under UK consumer law.

3. Pricing and Payment

We accept payments exclusively through Shopify Payments, ensuring secure transactions. The final price, including all applicable UK taxes (e.g., VAT where required), is displayed on the checkout page before you complete your purchase.

Please note:

  • Prices are subject to change without notice, including discounts or promotions.
  • The checkout price excludes any import duties or customs fees that may apply in your country (see below).
  • We reserve the right to modify or discontinue products without liability for price changes, suspensions, or discontinuations, as permitted by the Consumer Contracts Regulations 2013.

4. International Shipping Costs and Duties

Our website prices include international shipping costs and UK taxes (where applicable). However, for international orders, you may be responsible for:

  • Import duties, customs charges, or local taxes imposed by your country’s customs authority.

These fees are not included in the checkout price and are your responsibility, as outlined in our Terms of Service.

For orders shipped directly from China, you will not be required to pay VAT or import fees unless specified by your local customs authority. Contact support@donrams.com for clarification on international shipping costs.

5. Currency Conversion and Additional Charges

We do not apply currency conversion fees or additional charges based on your payment method. However, your bank or card issuer may impose:

  • Currency conversion fees for international transactions.
  • Additional charges for outgoing payments or cross-border transfers.

If you notice discrepancies between our website’s prices (or your purchase receipt) and your bank statement, contact your bank for details on any additional fees. For assistance, reach out to us at support@donrams.com.

6. Your Consumer Rights

Under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to:

  • Clear pricing information before purchase.
  • Protection against unfair terms or hidden charges.
  • A 14-day cooling-off period for online purchases, during which you may cancel your order (see our Return and Refund Policy).

If you believe your rights have been breached, contact us at support@donrams.com. You may also seek advice from Citizens Advice or escalate disputes via the Online Dispute Resolution platform.

7. Contact Us

For questions about payments, pricing, or this policy, contact our customer service team:

  • Email: support@donrams.com
  • Address: Medianext Ad Limited, 48 Lausanne Road, London N8 0HN, United Kingdom
  • Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)

If you are not satisfied with our response, you can contact the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/ for data-related issues or consumer authorities for other concerns.

Thank you for shopping at Donrams.com. We strive to ensure transparency and fairness in all transactions.