Return and Refund Policy

Last Updated: December 25, 2025

At Donrams.com, operated by Medianext Ad Limited, we are committed to ensuring your satisfaction with our products. Please review our Return and Refund Policy carefully. For any questions, contact us at support@donrams.com or visit our Contact Us page.

1. Returns and Exchanges

You have up to 30 days from the date of delivery to initiate a return or exchange. The item must be in like-new condition without visible signs of wear and tear. If the return or exchange is not due to our error or covered by our manufacturer's defect warranty, you are responsible for return shipping costs.

2. Order Cancellation

You can request an order cancellation within 24 hours of placing your order. We will make every effort to process your cancellation promptly and issue a full refund. To cancel, contact our customer support team at support@donrams.com with your order details.

3. Product Not Arrived

We aim to deliver products within 3-8 days, including 1-2 business days for preparation and shipment. If your products haven’t arrived within 15 days, please allow an additional 5 days due to potential delays from weather, postal services, or customs. If your order has not arrived after a total of 20 days, we will issue a 100% refund. Contact us at support@donrams.com if you experience delays.

4. Damaged on Arrival

If your product arrives damaged, please send photos or videos of the damage to support@donrams.com. After verification, you can choose a replacement at no extra cost or a 100% refund.

5. Defective or Broken (Manufacturer’s Fault)

Report any defects within 30 days of product arrival. If a product fails due to a manufacturer’s fault, we will provide a complimentary replacement or a full refund. Contact support@donrams.com with details.

6. Change of Opinion

You have 30 days from delivery to initiate a return for unused items in their original packaging. You are responsible for return shipping costs. Contact us at support@donrams.com to start the return process.

7. Exchange

You can initiate an exchange within 30 days of receipt for unused products in their original packaging. You are responsible for return shipping costs. Contact our support team at support@donrams.com for assistance.

8. Wrong Product

If you receive the wrong product, notify us within 30 days of delivery with a photo of the item at support@donrams.com. We will replace the item at no cost or issue a full refund.

9. Warranty Policy

Manufacturer’s Warranty: Donrams.com provides a one-year warranty from the date of purchase, covering defects due to faulty materials or workmanship. This warranty does not cover damages from improper handling, such as dropping the product or deliberate misuse. We will repair or replace the product at our discretion and expense. Refunds are not included in the warranty; only repairs or replacements are offered.

10. Returning an Item

Please follow the steps on our Return Guidelines Page to process your return.

11. Refunds

Refunds will be issued through the original payment method within 4-7 business days after we receive your returned item. Additional processing time by your bank or credit card company may apply. For assistance, contact support@donrams.com.

12. Your Consumer Rights

Under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to:

• A refund or replacement for faulty, damaged, or incorrect goods.
• A 14-day cooling-off period for online purchases, during which you may cancel your order.

If you believe your rights have been breached, contact us at support@donrams.com. You may also seek advice from Citizens Advice or escalate disputes via the Online Dispute Resolution platform.

13. Contact Us

For questions or assistance, contact our customer service team:

• Email: support@donrams.com (Recommended for faster response)
• Phone: +44 073 8430 2675
• Address: 71-75 Shelton Street Covent Garden London WC2H 9JQ United Kingdom
• Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)

Thank you for shopping at Donrams.com. We are committed to ensuring your satisfaction with our return and refund processes.