Return Guidelines
Return Guidelines
Last Updated: 30/07/2025
At Donrams.com, operated by Medianext Ad Limited, returning a product is a straightforward and customer-friendly process. To ensure a hassle-free return and refund experience, please follow the steps outlined below. For any inquiries, contact us at support@donrams.com.
Steps to Return a Product
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Review Return and Refund Policy
Before initiating a return, please review our Return and Refund Policy. This policy provides essential information about eligibility criteria, timelines, and conditions for returns and refunds.
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Contact Customer Service
Reach out to our customer service team via email at support@donrams.com or by phone to initiate the return process. You will receive a return ticket and a Return Merchandise Authorization (RMA) number. Returns without a valid RMA number will not be accepted by our warehouse.
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Prepare the Package
Securely repackage the product(s) in their original packaging, including all warranty cards, manuals, accessories, and protective packaging. Items must be returned in their original box with all original product packaging and accessories intact.
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Complete the Returns Form
Fill out the back of your invoice, specifying the reason for the return. This information will help us process your return efficiently.
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Send the Package
Place the completed returns form and RMA number inside the package. For your protection, we recommend using a registered delivery service with tracking and insurance coverage equivalent to the parcel’s value. Donrams.com cannot be held responsible for returns lost during transit.
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Include Proof of Purchase
Attach a copy of your original receipt or printed order confirmation email to the returns form. Items returned without proof of purchase will be sent back to the sender unless authorized in writing by Donrams.com.
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Await Refund Processing
Upon receiving and processing your return, we will notify you via email regarding the status of your refund. Shipping and handling charges are non-refundable, except in cases of product damage during delivery or if an incorrect item was shipped.
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Shipping Recommendations
We recommend using a carrier that provides tracking numbers and requires a signature upon delivery. Ensure proper packaging, as we cannot accept responsibility for items damaged or lost during transit. Avoid using padded envelopes for return shipping.
Contact Us
For further inquiries or assistance with your return, contact our customer service team:
- Email: support@donrams.com
- Address: Medianext Ad Limited, 48 Lausanne Road, London N8 0HN, United Kingdom
- Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)
If you believe your consumer rights have been breached, you may seek advice from Citizens Advice or escalate disputes via the Online Dispute Resolution platform.
Thank you for choosing Donrams.com. We value your business and are committed to delivering a seamless shopping experience.