Shipping Policy

Last Updated: 30/07/2025

At Donrams.com, operated by Medianext Ad Limited, we are committed to providing a seamless and delightful shopping experience for our customers in the UK and beyond. This Shipping Policy outlines our processes for order processing, shipping, and handling related inquiries. For any questions, contact us at support@donrams.com.

1. Is Shipping Free?

We offer free shipping on all orders within the UK. For international orders, shipping costs may apply depending on the destination. Contact support@donrams.com for details on international shipping fees.

2. How Long Will My Order Take to Dispatch?

Orders are typically processed and dispatched within 1-2 business days. Processing does not occur on weekends or UK public holidays. For specific details about your order, contact our customer service team at support@donrams.com.

3. How Long Until I Receive My Package Within the UK?

Standard shipping within the UK takes 3-8 days after dispatch, in line with our commitment to prompt delivery under the Consumer Contracts Regulations 2013. Delivery times may vary due to factors like weather, postal delays, or customs. If your order is delayed, contact support@donrams.com for assistance.

4. Can I Make Changes to My Order After It Has Been Shipped?

Once an order has been shipped, modifications or cancellations are not possible. To request changes or cancel your order, contact us within 24 hours of placement at support@donrams.com with your order number and details. Cancellations are not guaranteed after processing begins, but we will make every effort to assist.

5. Can I Rush My Order?

We currently do not offer expedited shipping beyond our standard options. We are continuously improving our services and may introduce faster shipping in the future. For updates, contact support@donrams.com.

6. Wrong Address Disclaimer

If you provide an incorrect shipping address, contact us immediately at support@donrams.com. We can assist if the order has not yet been processed or shipped. Once dispatched, changes may not be possible due to the limited timeframe. You may be responsible for additional costs if the package is returned due to an incorrect address.

7. What If I Received the Wrong or Missing Item?

If you receive an incorrect or missing item, contact us within 30 days of delivery at support@donrams.com with your order number, associated phone number, and a photo of the item (if applicable). We will:

• Ship the correct item(s) at no additional cost, or
• Issue a full refund to your original payment method.

Return shipping costs for incorrect items will be covered by us, as required by the Consumer Rights Act 2015.

8. Tracking States My Order Was Delivered, But I Can’t Find It

If tracking indicates delivery but you cannot locate your package, contact us immediately at support@donrams.com with your order number and phone number. We will initiate an investigation with the courier. Please note that once the order leaves our warehouse, our control over delivery is limited, but we will work to resolve the issue promptly.

9. How Can I Track My Order?

Once your order is processed and shipped, you will receive a tracking number via email or text. If you haven’t received your tracking information, contact us at support@donrams.com for assistance.

10. Does Donrams.com Ship Internationally?

Yes, we offer international shipping. Shipping times and costs vary by destination. For specific details, contact our support team at support@donrams.com.

11. Your Consumer Rights

Under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, you are entitled to:

• Prompt delivery within the agreed timeframe (or within 30 days if no timeframe is specified).
• A refund or replacement for non-delivered, incorrect, or damaged goods.

If you believe your rights have been breached, contact us at support@donrams.com. You may also seek advice from Citizens Advice or escalate disputes via the Online Dispute Resolution platform.

12. Contact Us

For questions or assistance with shipping, contact our customer service team:

• Email: support@donrams.com
• Address: Medianext Ad Limited, 48 Lausanne Road, London N8 0HN, United Kingdom
• Hours: Monday to Friday, 9:00 AM - 6:00 PM (GMT)

If you are not satisfied with our response, you can contact the UK’s consumer authorities or use the Online Dispute Resolution platform.

Thank you for shopping at Donrams.com. Your satisfaction is our priority, and we are committed to delivering your orders efficiently.